FAQ

1. Can I bring my dog with me?

No pets, please.

 

2. What if I just want a one-way ride?

No. For the time being, we are only allowing round trip rides.

 

3. Are you guys like Uber or Lyft?

No. Drivers are actually just like you; they're going on an adventure and they want to hang out.  We also don’t do different charges based on weather or other supply-demand algorithmic  figures. However, drivers do get paid for gas plus travel.

 

4. Can I just pay my driver cash?

Nope. Jump on the technology train! But seriously, payment is done electronically and securely through the Ridj-it platform via Paypal.

 

5. Do I have to tip my driver?

No. Drivers are not employees or working. They’re driving because they want to rock out with you. Buy them a coffee if you want. Flowers might be too much.

 

6. How much do drivers get paid?

Reimbursements are based on distance from the pickup spot at the T to the destination plus the number of passengers, along with a couple of other minor factors. Yes, Ridj-it absolutely takes a percent, otherwise there’s no point in giving up our time as professional medieval chamber performers.

 

7. Do you do background checks?

Via a 3rd party, no. We do short, informal background checks by ourselves in addition to making sure profile photos are clear, birthdates legit, and emails/phone numbers work. Adventurers also have to use PayPal which requires identification.

 

8. What is the cancellation policy?

In most cases Ridj-it will offer you a credit equal to the carpool costs paid if the cancellation occurs more than 24 hours before an adventure starts. For example, if you pay $30 for carpool, we will send you a promo code worth that same amount. If an adventure is canceled by an event host or a driver doesn't show up (and if we can't get you to rent a car) we will refund you 100%. In most cases though we issue a credit for the same value which allows you to come back and join again. We issue no credit or refund for any cancellation less than 24 hours or less in advance. Any ticketed items beyond carpool costs are subject to no refunds of any kind depending on the policy of external providers. You can check out our Terms & Conditions here for more information. 

To cancel your trip, please click here.

 

9. Can I pass my ride credit to a friend?

Heck yeah.

 

10. Who hosts adventures?

You do, or maybe your neighbor, and perhaps your co-worker. Really, normal people are hosting these adventures and they don't get paid. However, we do hook you up with great businesses who provide discounts because we're helping to bring you guys to them. It's a team effort from all of us.

11. So, are your hosts getting paid?

No, though they might receive a discount for their ride. Other than actual businesses, our hosts are not official guides or anything of the sort. You are not paying them. We are not paying them. Nobody is. Hosts are there to have a fun time and share the experience; they owe you nothing other than some preparedness for the adventure and other general respect.

 

12. If hosts aren’t paid, then why do they host?

Because they enjoy payless and thankless labor, of course. Just kidding. People enjoy hosting because they love the activity and want to share their enthusiasm with others. Plus, it is not like work at all, because hosts are partaking in activity that they enjoy on their own personal time.

 

13. What if a passenger or driver shows up unprepared for a trip?

An example would be someone showing up without the proper winter clothing for a mountain hike in the Whites during January. You are absolutely within your right as a group to collectively deny this person from joining, as their safety is also yours. If the gear can be bought on the way to the mountain, then make a quick stop to do so. This unprepared person will not be offered any refund.

 

14. Can I bring a firearm on a trip?

No.

 

15. Are drivers covered by special insurance?

No. Drivers are not making enough money from this venture to define themselves as employees or as taxi for-hire. Unlike Uber or Lyft, Ridj-it is real carpool with people who have a shared activity together. Besides we don't pay enough to make it worth to drive four-hours round-trip if it's your job.

 

16. Can I bring a friend without registering?

No. Part of Ridj-it is transparency, and nobody wants a surprise visitor. It's already weird enough jumping in a car full of strangers, let alone "Mike" coming along. If you do have a friend coming, please email us and we’ll pass on a promo code to help them bypass the carpool fee. For ticketed events we’ll still collect a small service charge.

 

17. What happens if I do bring my friend without telling you?

We'll find out and deactivate your account.

 

18. Can I come on an adventure without using carpool?

Non-carpoolers can participate in events where we have enough drivers for ticketed events and/or are seeking to sell more tickets. However, beyond those instances, you have to take carpool. Ridj-it’s goal is to reduce barriers to outdoor events beyond the city, and non-carpool participants make this mission harder to achieve by not offering a ride to those who need it. Also, adventuring is a team effort, and we find that those who don’t want to take the carpool are also not ready to work together with others.

 

19. What if I’m geographically outside of the carpool?

North of the city? South? Either way, you’re bound to pass through Boston, and we’ll work with you to get picked up at Park & Rides throughout the region. We’re here to take cars off the road and get you adventuring, and carpooling is the most efficient model for doing so. (That’s also how we make money versus charging a bunch of money for adventures like other businesses).

 

20. What if my driver doesn't show up?

First, call them. Then after 15 minutes or so, call 563-370-7787.

 

21. Why do drivers have to pay a deposit?

People are flakey, and we're implementing everything we can to help riders and drivers hold to their digital word! Having a deposit disincentives people from bailing because they lose that deposit if they do cancel within 24 hours of a trip. Drivers get the deposit back after completing the trip.

 

22. What if a driver or rider is making me feel uncomfortable?

Firstly, we try to have more than two people in a car so that any instances are reduced. Secondly, you should be markedly clear with the person, stating that whatever he/she is doing is inappropriate and will not be tolerated. If there is an immediate danger, call 911. Please report this incident to us as well, and we will perform our own investigation and disable this person's account with Ridj-it during that time. Things happen, but we want you to know that your voice is being heard.

 

23. Why don’t you guys list all of the destination details sometimes, like address, etc?

We spend a lot of time researching, talking to businesses, etc, and we’ve found that revealing all of the information allows people to opt out of carpooling since they know everything they need to know without having to give back to the community that helped them. Riders need a lift, and one way of assuring that everyone works together is by not revealing all the deets. Is this strange and somewhat miserly? Sure, and we hope you get to start an organization and business where others gladly take what you have to offer without giving back (or you can just have kids).

 

24. Can I bring my own equipment (skis, kayaks, bikes, etc)?

This depends on the trip. For example, a guided kayak tour of seals will probably entail you renting a kayak since this is how the business is making its money. If you’re going biking, then you can definitely bring your own bike if you’re a driver, and unless stated otherwise with available racks, your ridership might entail renting a bike. Same goes with skis, snowboards, etc. Not sure? Please email us and we’re ready to help you out.

 

25. Do you guys donate any of your money to the outdoors?

Yep! The National Forest Foundation is one, plus we’ve donated to the Alzheimer's Foundation, refugee charities, and others. We love helping, and if you’re an organization seeking some assistance via logistics, please reach out to us so we can help.

 

26. Can my driver drop me off somewhere else other than the T station we met up at?

Your driver is under absolutely no obligation whatsoever to drop you off at a different location. However, if you guys work it out together, that’s cool.   

 

27. Can the driver drop a passenger off at a location different from the original meeting spot at the T?

Every time you register you sign a document which says you’ll pick up/drop off passengers in a timely fashion according to the defined pickup/drop off area. If the driver and passengers work something out in an agreeable fashion, then yes, the drop off area can be different from the original meeting point. If not, the driver must drop off passengers at the original meeting point. Failure to do so will result in retaining the driver deposit.

28. Can I partake in a part of the trip, or deviate from the event as laid out on the website?

No. You are expected to take part in the trip and carpool as laid out on the site. Deviating from this is akin to you opting out of the trip, and may jeopardize carpool logistics.

 

29. Is Ridj-it a guide service?

Absolutely not. We may connect you to paid guides or non-paid adventurers who are acting completely independant of us in terms of their desire to host an event. Ridj-it is a platform where people can band together to have great adventures. We guide you nowhere other than to each other.

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