FAQ
Ticketing Questions
1. How much do you charge for ticket fees?
4% fee on any ticketed item (ticket, rental, donation, etc). This helps us pay the processor fees and run our platform.
2. Who can post adventures?
Individuals, businesses, non-profits, Facebook and Meetup groups, and other organizations are free to post adventures on Ridj-it. If you're an individual wanting to post an adventure but you don't have a car, no worries, spark away! Our job is to help network you with people who do have transportation.
3. What kind of events can I post?
Anything relating to the outdoors or being outside is welcomed. Races, hiking, charity rides, outdoor get-togethers, virtual classes about outdoor activities, etc.
4. Can I link to my site when I post on Ridj-it?
You are more than welcomed to link to your own page. Ridj-it does not aim to replace your website. We suggest linking any event you do post on your website to the Ridj-it sign-up link so that it's clear for people how to join your event. Please note that the only exception for non-allowed links include directing people to sign up for an event at an alternative address from Ridj-it. We've put a lot of time and effort into creating a very nice ticketing platform, and because it's free and filled with many ways to communicate with folks, any links directing for signups outside of RIdj-it will be deleted.
5. How do I get a pay-out?
Businesses can shoot us an email at advocate@ridj-it.com for a payout either via PayPal, debit card, or check when you're ready. Drivers will receive a payout via PayPal.
6. Do my participants need Ridj-it profiles to sign up for an event?
No. When you post an adventure, you can activate "guest booking" which means only name, email, and phone number will be required to sign up. However, because Ridj-it is a space where outdoor events happen, you will have folks who already have Ridj-it profiles signing up for your events.
7. Can I bring my dog on events?
This is up to each adventure spark (or event host). Please ask beforehand and never assume.
8. How do I cancel?
Log into your Ridj-it account, select "My trips", and click the X button next to the event you wish to cancel. Your confirmation email will also have a link to initiate cancellation
9. Is Ridj-it a guide service?
Absolutely not. We may connect you to paid guides or non-paid adventurers who are acting completely independent of us in terms of their desire to host an event. Ridj-it is a platform where people and organizations can band together to have great adventures. We guide you nowhere other than to each other.
10. How do I use the ticketing tool?
Click here to learn more about using our sweet free ticking tool we developed!
11. Do I need to use carpool for the trips I post?
Nope. You have the option of disabling carpool tools when you spark an event. A digital event would be one example where having carpool might be silly. However, Ridj-it started as a carpool community platform, so you'll see lots of text relating to carpooling.
12. What if I need to cancel my event?
Bad weather? Sick? Yes, all of those things happen, and even more come into play when you're dealing with the outdoors. Mother Nature can be unpredictable, but we're here to work with you to make sure cancellation protocol is predictable. Make sure to be clear with your participants about what Plan B could be if lightning or other natural and artificial factors come into play. Our Advocates, the Customer Service team, are here to be, you guessed it, your advocates, so we'll work with you.
Carpool Questions
1. Can I bring my dog with me?
If you are driving and the Adventure Spark lists the trip as dog-friendly, then yes.
2. What if I just want a one-way ride to an event?
No. For the time being, we are only allowing round trip rides when using the carpool tool.
3. Are you guys like Uber or Lyft?
No. Drivers are actually just like you; they're going on an adventure and they want to hang out. We also don’t do different charges based on weather or other supply-demand algorithmic figures. However, drivers do get paid for gas plus travel, and all payment and matching goes through Ridj-it.
4. Can I just pay my driver cash?
Payment is done electronically and securely through the Ridj-it platform via Paypal. No cash, please.
5. Do I have to tip my driver?
No. Drivers are not employees or working. They’re driving because they want to rock out with you. Buy them a coffee if you want. Flowers might be too much.
6. How much do drivers get paid?
Reimbursements are based on distance from the pickup spot at the station meeting point to the destination plus the number of passengers, along with a couple of other minor factors. Yes, Ridj-it absolutely takes a percent, otherwise there’s no point in giving up our time as professional medieval chamber performers.
7. Do you do background checks?
We do short, informal background checks in addition to making sure profile photos are clear, government IDs not expired, birthdates legit, and emails/phone numbers work. Adventurers also have to use PayPal which requires identification.
8. What is the cancellation policy?
The cancellation policies may vary based on the adventure, but each event will clearly indicate the rules which can be viewed at checkout when selecting "Click to see cancellation policy." The one exception to this is when using the carpool tool where Ridj-it will offer you a credit equal to the carpool costs paid if the cancellation occurs more than 24 hours before an adventure starts. For example, if you pay $30 for carpool, we will send you a promo code worth that same amount. If an adventure is canceled by an event host or a driver doesn't show up (and if we can't get you to rent a car) we will refund you 100%. You can check out our Terms & Conditions here for more information.
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9. Can I pass my credit to a friend?
Heck yeah, the only exclusion is the "Ride-it" pass.
10. What if a passenger or driver shows up unprepared for a trip?
An example would be someone showing up without the proper winter clothing for a mountain hike in the Whites during January. You are absolutely within your right as a group to collectively deny this person from joining, as their safety is also yours. If the gear can be bought on the way to the mountain, then make a quick stop to do so. This unprepared person will not be offered any refund.
11. Can I bring a firearm in carpool?
No.
12. What's the policy on responsibly drinking and then driving within the law?
Drivers for carpool are not taxi drivers and are not providing a professional service for riders, but knowing your limits and following local and federal law is absolutely necessary. Open communication between riders and drivers is paramount.
13. Does Ridj-it provide drivers with special carpool insurance?
Drivers are expected to have full coverage, and unlike Uber or Lyft, Ridj-it is real carpool with people who have a shared activity together. Therefore, drivers are not classified as livery workers.
14. Can I bring a friend on an event?
Ridj-it is committed to transparency, and every event that's posted will have an opportunity to register via a Ridj-it account or a guest checkout option. This is entirely up to Adventure Sparks whether a friends can come or not without registering. However, if you are driving for carpool and bringing a guest, this person must register for an account but does not have to pay for carpool. If you are riding and a friend will be joining you, this person must also register and reserve a spot.
15. Can I come on an adventure without using carpool?
Ridj-it’s goal is to reduce barriers to events beyond public transport, so if you do sign up as a non-carpooler and reside in a carpool area, you may be asked to help out if the need arises.
16. Do I have to have a car to post an adventure?
Nope! In fact, we encourage you to post an event in or outside of city limits. We will work to find other people with cars who want to share the adventure with you.
17. What if my driver doesn't show up?
First, call them. Then after 15 minutes or so, call Ridj-it customer service at 617-849-8458.
18. Why do drivers have to pay a deposit?
People are flaky, and we're implementing everything we can to help riders and drivers hold to their digital word! Having a deposit disincentives people from bailing because they lose that deposit if they do cancel within 24 hours of a trip. Drivers get the deposit back after completing the trip.
19. What if a driver or rider is making me feel uncomfortable?
Firstly, we try to have more than two people in a car so that any instances are reduced. Secondly, you should be markedly clear with the person, stating that whatever he/she is doing is inappropriate and will not be tolerated. If there is an immediate danger, call 911. Please report this incident to us as well, and we will perform our own investigation and disable this person's account with Ridj-it during that time. Things happen, but we want you to know that your voice is being heard.
20. Can I bring my own equipment (skis, kayaks, bikes, etc)?
This depends on the trip. For example, a guided kayak tour of seals will probably entail you renting a kayak since this is how the business makes its money. If you’re going biking, then you can definitely bring your own bike if you’re a driver, and unless stated otherwise with available racks, your ridership might entail renting a bike. Same goes with skis, snowboards, etc. Not sure? Please email us at advocate@ridj-it.com and we’ll be ready to help you out.
21. Do you guys donate any of your money?
Yep! The National Forest Foundation is one, plus we’ve donated to the Alzheimer's Foundation, refugee charities, and others. We love helping, and if you’re an organization seeking some assistance via logistics, please reach out to us so we can help.
22. Can my driver drop me off somewhere else other than the T station we met up at?
Your driver is under absolutely no obligation whatsoever to drop you off at a different location. However, if you guys work it out together, that’s cool.
23. Can the driver drop a passenger off at a location different from the original meeting spot at the public station?
Every time you register you sign a document which says you’ll pick up/drop off passengers in a timely fashion according to the defined pickup/drop off area. If the driver and passengers work something out in an agreeable fashion, then yes, the drop off area can be different from the original meeting point. If not, the driver must drop off passengers at the original meeting point. Failure to do so will result in retaining the driver deposit.